In my opinion, it is pretty rotten to use a public forum to try and solve this problem. It's none of my business, but it appears that there were steps being made to resolve the issue.
No reason to send the "don"t do business with this guy" message that a thread like this implies.
It's nice that you were satisfied with the resolution, but if I were Ronny I would be upset that you brought your story here for the group to see.
Bad press like this can KILL a business. I used to sell a HOW TO RELIC CD ROM guide. I stopped because a customer like this couldn't read the CD ROM. I couldn't understand WHY, because I tested all of them before I shipped them out. I sent not one but 2 replacement disks......After "don't do business with this guy" thread I got, I was able to determine that he was putting the CD in UPSIDE DOWN!!!
Lesson: If you give a seller a chance to solve a problem, they usually exceed your expectations! People don't go into business to disapoint customers & don't STAY in business if they do
Just my 2 cents........
5, 12:28 AM]
Sounds to me like you need to give Ronny a chance. Obviously when there was a problem he sent a new set of templates and covered shipping. If this is an honest mistake (or a possible manufacturing error, that was not noticed) well these things can happen. He has a good reputation for building nice templates, and even Heige said he is very happy with his Strat templates. I really don't think Ronny owes any public appology or admittance of anything. How he works this out with his customer is really between he and Heige. If Heige is satisfied with the arrangement thats all that matters.
Peace,Rich
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