Hi All,
Hi.,
I am writing you regarding an issue I have recently discovered on a guitar that was built for me by a pretty well known guy in the music scene for building amazing amps and guitars. I actually reached out to the owner / builder today and when I explained the issue I think I have going on his response was a bit vague and absolutely no help. I therefore emailed again with a few more questions based on some measurements and a little research i did. Once again the reply was no help and actually a bit of an insult. I didn't reply after that as I feel like that was a "leave me alone" kind of response which is not only shocking but more of an insult to me as a repeat customer until now. If I'm correct in my diagnosis of the issue then it would be something that is totally unacceptable and the responsibility of the builder to repair under warranty and immediately due to the reason that no $1400.00 custom guitar should have this kind of work done on it by anyone that claims to be a Luthier, I mean it looks to me like an obvious screw up and then passed on as " that is how I do all of them even mine ". Sorry for the long post, but thanks in advance for any help or thought on what I can do to help me to move forward so i can get this fixed so I can play it.
Kindest Regards,
Bryant Pearce
