After work today I went to Guitar Center. Who would have thought that "getting back to me ASAP" meant one and a half weeks? They completely lied to me about contacting Marshall. I walk in and ask for a manager. I wait, and wait, and wait. Twenty minutes pass while I am being patient on the outside but ready to smash a guitar in someone's face if they look at me the wrong way. Clearly the manager must be busy. I decide to walk back to where the offices are and I find the manager behind his closed door, doing absolutely nothing. Fantastic, but now I have someone cornered. I explain the situation (for the 302nd time) to him and he tells me he knows nothing of it. Great communication, Mr. Assistant Manager that promised me to tell the manager who would be the one to do something about it. I calmly and politely tell him he has an ultimatum: give me a refund on the replacement plan, or get me the parts. Now things get ugly. His face immediately turns to an upset frown and he tells me neither are possible as if I were a child. I then tell him I am not insulting him, and he does not need to insult me. He backs off, back to regular tone. Then I ask him why this isn't covered under the $70 plan I bought. He tells me its for if a wire comes undone inside, not wear and tear, that sort of thing. Clearly there is a hole in his arguement, so I exploit it. I ask him why a wire would come undone, and he says from bring it places, using it, etc. My response was isn't using the amp in general covered, as in the casters failing? He realizes he talked himself into a hole, and starts to find Marshall's number and calls them. Reluctantly he tells me GC will pay for my casters and the inserts, but its not something they normally do. Before I left I made sure he actually talked to the Marshall people, and put the order into the system, just in case they "forget" again. I was told I would have the parts within two weeks. Unlikely.
After all that I will absolutely be going to GC all the time still, but not to buy things. I'll test them out there and then buy them online.