I hate Guitar Center.
At the end of last summer I bought a Marshall 1960A cab and decided it would be a good idea to buy a "no questions asked" replacement plan with it seeing as how I would be using it a ton and taking it all over. That sounded like a great idea, no problem, pay $70 extra and get a little peace of mind knowing that if something happens like a speaker blows or someone falls into the grill and destroys the thing it will be fixed or replaced at no charge to me. Great. Well at the end of the semester I noticed the casters (wheels) on the bottom of the cab are pitted and completely trashed. Two weeks after this one of them rips out of the insert that connects it to the base. Its MADE OF PLASTIC. Who the heck designs a "road worthy" speaker cabinet with a cheap plastic threaded sleeve? No problem, its ok, I can get the casters and new sleeves replaced for free. Cool.
Last Saturday:
I go into GC with the parts taken off the cab, showing my recept and slip with all the coverage information. They tell me to call a company called AEON who manages their replacement plans. Fine.
Last Monday:
I call AEON. They quickly tell me to call GC to get Marshall's phone number. Fine, I'll live.
Wednesday:
Call GC during my lunch break, they tell me to come in after work. I do so. They again tell me to call AEON. Now I am starting to get annoyed.
Friday:
I call AEON again. After spending my ENTIRE 30 MINUTE LUNCH BREAK on the phone with them giving them every detail they need, they tell me I need to deal with GC or Marshall. Then they tell me that after I settle the information with GC I would have to SHIP MY SPEAKER CABINET TO THEM. Are you serious? The parts I need can fit in a padded envelope, and I can screw them in myself. O my, I'm dripping with frustration now.
Today:
Back to GC, ready for destruction. Walk in, immediately asking for a manager. I don't have any more patience. I tell them I've been getting the run around, and that if this isn't settled this week I will never walk into a GC again. I also add that I've spent more money than I can even image on amps and guitars in the time that I have been playing, which is 11 years of my life. Thats over 1/2 of my life, and I'd say thats a loyal customer. Also I added I was considering buying a Les Paul as a college graduation present for myself at the end of my senior year if I had any money put to the side from this summer. They tell me they will call Marshall tomorrow when they are open and sort things out. DOUBTFUL.
Heres to you, Guitar Center.