wow...that´s som great customer service..But I think I´ll try to fix the fret myself..and hopefully learn something...
The scratches are not on the back of the neck but on the fretboard, running from the first to the second fret..I don´t know if they will be a problem, since they´re not very deep, will it work if I clearcoat and then sand it down evenly?
When I finsish the fretboard...can I mask the frets as on the scalloping your neck tutorial on the main site? And in what type of shop would I be able to get tinted clearcoat?