I was kind of wondering that myself, but use is a very subjective thing of course. If the configuration doesn't suit Ken's V then at least Ken has the benefit of having learned more about the bounds of the instrument.
Also - Ken - when you say Gibson Heritage, do you mean it's a modern replica of a '58? If they're "modern" pickups, then you might find that you get more mileage out of trying different pickup models instead. It's possible you have "dark sounding" pickups in there, rather than pickups which are being strangled by the electronics.
Sorry, wish I could edit that text to say more what I mean but my wife is pressuring me to jump into bed. Sorry man. In the meantime, give us a quick lowdown on the style you play, amps and effects etc. and we might be able to give you a better view on what the weakest link in the chain is.