dude, read my first post.... i did call them and bitch, i talked to one of the tech's that actually helped design it, they did send me a new one, but i still could only align the new one to "fairly" accurate.. i'm probably just overly fussy, i want my fret slots to be PERFECTLY square to the center of the guitar, like when i measure them to see if they're square with the side of the board i use a magnifying glass to look at it. like if the fret slot was a foot long, then it might be off by 1/32, or 1/64th, but i guess i'm just weird, i can see those little tiny things. and i didn't ruine the first board, it was savable on a 6 string neck, but the deviation on the center line was to great for it to be used on the 7 string neck it was meant for.... so no biggy, i'm just not a bit stew mac fan..