Bizman62 Posted September 16, 2020 Report Share Posted September 16, 2020 Hi, there's something wonky here, all tha places where there should be an icon of sorts only show a rectangle like these It most likely isn't at my end as I've tried two different browsers and my tablet. They share the same connection, though, but I guess a bad network would affect all sites. Quote Link to comment
RonMay Posted September 16, 2020 Report Share Posted September 16, 2020 @Bizman62, mine is ok. (Spectrum service, Firefox browser, Duck Duck go search engine. Ron Quote Link to comment
ScottR Posted September 16, 2020 Report Share Posted September 16, 2020 Mine looks like Bizman's. I'm running Firefox as well. SR Quote Link to comment
curtisa Posted September 16, 2020 Report Share Posted September 16, 2020 Everything looks fine here on my phone - Safari and Chrome, mobile and desktop versions. I'll have another look when I get to the PC in the next hour or so. Quote Link to comment
JayT Posted September 16, 2020 Report Share Posted September 16, 2020 I see boxes! Mac Chrome & iOS Quote Link to comment
RonMay Posted September 16, 2020 Report Share Posted September 16, 2020 Still looks normal here. Ron Quote Link to comment
curtisa Posted September 16, 2020 Report Share Posted September 16, 2020 OK - I can get something slightly different to you guys if I use MS Edge: But Chrome and Internet Explorer look fine on my PC. That said, the above is hardly a conclusive test - I'm on a corporate network at the moment and with the various IT security policies I have to deal with on a daily basis, I'm lucky to get the forums to work properly at all from the office. And I almost never use MS Edge either so I don't know if the above display is typical for me or not. I can check again when I get home tonight and I can try Firefox on my home PC, but at the moment things look more or less fine. Quote Link to comment
Bizman62 Posted September 17, 2020 Author Report Share Posted September 17, 2020 Still the same. The only difference is that on Edge and Chrome there's just a rectangle, on Firefox there's a two row four digit code starting with an F. I unplugged my router yesterday to refresh the connection. I also shut my computer down by pressing Shift at the same time to get a fresh startup. And I've set my browsers to wipe all history when closing. For testing I also changed my name servers to those provided by my ISP and rebooted. No change so I'll change the changes. Quote Link to comment
curtisa Posted September 17, 2020 Report Share Posted September 17, 2020 I can now see what you're seeing. I've just done a hard refresh of my browser (CTRL-F5) and I've now lost the icons as well, so I must have been looking at a locally cached version of the buttons earlier. I'll have to defer to @Prostheta for more guidance... Quote Link to comment
ADFinlayson Posted September 17, 2020 Report Share Posted September 17, 2020 Font Awesome, is a font being used to provide all the icons. is failing to load, so all the page icons, text editor icons etc are missing. That will be occurring on all browsers. 2 Quote Link to comment
Bizman62 Posted September 17, 2020 Author Report Share Posted September 17, 2020 Thanks for confirming it's not at my end! Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 Thanks for reporting this guys. I'm working on a fix which I hope will happen tonight. It's 1652, so let me see what I can magic up.... Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 @ADFinlayson Yeah, I'm getting that reported in the Chrome console also. It's a good starting point. We're due a big software upgrade along with the appropriate skin codebase as well. I'm checking to see whether the current codebase is experiencing issues in implementing FontAwesome.... Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 Ugh, this is going to become a headache. Consider this an "official" support thread. Quote Link to comment
Bizman62 Posted September 17, 2020 Author Report Share Posted September 17, 2020 Yepp, it has gone from bad to worse. Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 It's definitely a FontAwesome issue. Our software uses v4.7 as part of the core files, and being cloud-based I'm not sure if I can access that stuff myself. Quote Link to comment
RonMay Posted September 17, 2020 Report Share Posted September 17, 2020 I had to try two times to access the website. The first time I got some kind of "timed out error". The next went slow but it finally opened. Ron Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 The timeouts and server errors would be from me performing the software upgrade and necessary code transfers. We're still not entirely out of the woods yet. It seems possible that it's an SSL certificate issue which I can't work on directly. Support is on the case. Quote Link to comment
Norris Posted September 17, 2020 Report Share Posted September 17, 2020 Arrgghhh! Missing icons and very slow, jerky scrolling. Android + chrome Quote Link to comment
Prostheta Posted September 17, 2020 Report Share Posted September 17, 2020 Icons will be fixed once the SSL certificate from AWS is passed. Not sure when that might be. Minutes, hours? The scrolling might be to do with the fixed background. I don't get it here on my end, so once the icons are sorted we'll do a couple of tests on that and see what can be improved. Quote Link to comment
Gogzs Posted September 17, 2020 Report Share Posted September 17, 2020 If you force the site to https instead http, it says the cert is not valid, but once you accept the risk it loads FontAwesome and all the goodies and it looks normal. But the issue is that all the links are http so once you click onto something (thread, forum secion etc.) you're again on a http site so fonts won't load (mixed content bla bla). Just a question, is there any place in the forum software where you set the site URL? Can you change it from http to https? :) Quote Link to comment
Prostheta Posted September 18, 2020 Report Share Posted September 18, 2020 Yes, I found this also. Since we don't process payments or store/retain personal info, HTTPS hasn't become much of a priority. I'll revisit this, @Gogzs. Thanks! Otherwise, everything seems to be okay now. Quote Link to comment
Norris Posted September 18, 2020 Report Share Posted September 18, 2020 Looking much better - thanks Https is quite important, as Google recently updated the chrome browser. It broke a few of our websites at work and we've been scrambling to get them switched over. Quote Link to comment
Prostheta Posted September 18, 2020 Report Share Posted September 18, 2020 I'm on the case. 1 Quote Link to comment
Bizman62 Posted September 18, 2020 Author Report Share Posted September 18, 2020 Nice progress here, thanks! Quote Link to comment
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